Case study

Client Overview:
Hall and Woodhouse, a prominent company in the hospitality sector, tasked County Epos with providing robust EPOS systems across their tenanted estate. This initiative aimed to streamline operations, enhance customer service, and optimize business insights through centralized polling at their head office.

Project Scope:
County Epos successfully deployed EPOS solutions across 80 sites within the Hall and Woodhouse estate, totaling nearly 200 EPOS terminals. These systems were equipped with a comprehensive array of functionalities to meet diverse operational needs:

• Integrated PDQ Terminals: Seamless integration of payment processing for quick and secure transactions.
• QR Code Ordering: Modernized ordering process allowing customers to place orders conveniently using QR codes.
• Mobigo Handheld Ordering: Mobile ordering capabilities for efficient service delivery and enhanced staff productivity.
• Loyalty/App Systems: Implementation of loyalty programs and mobile applications to drive customer engagement and retention.
• Kitchen Management Systems: Streamlined kitchen operations through advanced management systems, ensuring timely and accurate order fulfillment.

Implementation and Integration:
County Epos ensured smooth implementation and integration of these systems across all sites, adhering to Hall and Woodhouse’s operational requirements and maintaining minimal disruption to daily activities. Each component was tailored to fit seamlessly into existing workflows, enhancing operational efficiency and service quality.

Benefits Realized:
The deployment of County Epos’ EPOS solutions brought significant benefits to Hall and Woodhouse:

• Enhanced Operational Efficiency: Streamlined processes from order taking to kitchen management resulted in faster service and reduced wait times.
• Improved Customer Experience: Advanced ordering options such as QR code and mobile ordering enhanced convenience for customers, leading to higher satisfaction rates.
• Data-Driven Insights: Centralized polling at the head office provided actionable insights into sales trends, inventory management, and customer preferences, enabling informed decision-making and strategic planning.
• Scalability and Future-Readiness: The scalable nature of County Epos’ solutions ensures readiness for future expansion and technological advancements in the hospitality industry.

Conclusion:
County Epos’ partnership with Hall and Woodhouse exemplifies a successful collaboration in leveraging advanced EPOS technology to drive operational excellence and elevate customer experience across a large-scale tenanted estate. By deploying tailored solutions and integrating diverse functionalities, County Epos has positioned Hall and Woodhouse for sustained growth and continued success in the competitive hospitality market.