Client Overview:
Market Taverns, a well-established pub and restaurant group with multiple sites across central London, required a centralised EPOS system to efficiently manage and control all their locations. The aim was to streamline operations, enhance customer experience, and provide real-time reporting across all 15 sites.
Project Scope:
We deployed a comprehensive EPOS solution for Market Taverns that included:
- 15 Sites: Covering all locations across central London, each site was equipped with an integrated EPOS system to ensure consistent service and seamless payment processing.
- 40 EPOS Systems with Integrated PDQ Terminals: We installed 40 EPOS systems across the various sites, each with integrated PDQ terminals, to handle customer transactions quickly and securely.
- Stock Control Software: The stock control software was integrated to provide real-time insights into inventory levels, helping Market Taverns maintain optimal stock across all their sites and avoid supply chain disruptions.
- QR Code Mobile Ordering: To improve customer convenience, we implemented QR code mobile ordering across all locations, allowing customers to place orders directly from their mobile devices and reduce waiting times.
Benefits Realised:
- Centralised Management: The centralised EPOS system enabled Market Taverns to monitor and control all 15 sites from the head office, offering real-time insights into sales, stock levels, and customer preferences.
- Efficient Stock Management: The stock control software ensured accurate inventory management, reducing waste and improving stock replenishment across all locations.
- Improved Customer Experience: The integration of QR code mobile ordering provided a more convenient and modern ordering process for customers, speeding up service and enhancing satisfaction.
- Streamlined Operations: The deployment of integrated PDQ terminals ensured secure and fast payment processing, improving the overall efficiency of operations at each site.
Conclusion:
Our EPOS solutions for Market Taverns have helped streamline operations across their 15 central London sites. By integrating stock control software and QR code mobile ordering, we’ve enabled the group to enhance customer experience while improving operational efficiency. The centralised system gives Market Taverns the ability to oversee all locations from a single point of control, ensuring seamless management and growth.
